Promotion
An offer is only as good as the replies you can handle.
Blasting your whole list is easy; the hard part is the two hundred replies that arrive in the next twenty minutes. Modus sends to the segment you describe and then answers every one of those replies from your own pricing and terms — so a promotion is a conversation you can actually staff.
- Send to a segment described in a sentence
- Every reply answered from your own terms
- Objections and negotiations escalated to a human
- Redemption traced to the contact and the campaign
Run · Weekend Offer
- Sent
- 1,240
- Failed
- 18 · with Meta’s reason
- Replied
- 212
- Handled by agent
- 194 of 212
- Orders
- 34
The replies are the hard part. 194 of them were answered without anyone on your team touching the phone.
What it does
The work, handled.
Targeted, not blasted
Pick who should hear about a drop by stage, intent score, order history or inactivity. A launch offer to buyers who already trust you converts differently from the same message to a cold list — and costs you fewer opt-outs.
The replies are the product
Is it available in my size? Does it apply to my order? Can I use it next week? The agent answers all of it from your policies, at the volume a promotion actually creates.
Placeholders filled from the record
Template tokens resolve against the contact and your business — name, city, brand — so an approved template stays personal without anyone building a merge sheet.
Paced sends, resumable runs
Large sends are paced and chunked across ticks. If a run hits its time budget it resumes exactly where it stopped, skipping the contacts already processed — no double sends, ever.
Negotiation goes to a person
A customer pushing for a bigger discount is flagged for your team with the thread attached. The agent will not invent a price it was not given.
Straight to checkout
The agent shares your storefront or payment link in the conversation, so the buyer moves from offer to order without hunting for it.
In practice
How it runs.
- 01
Choose the segment
Describe who should get the offer; Modus compiles it into a filter and shows you how many match.
- 02
The send goes out
Approved templates, paced, scheduled in each contact’s timezone, with a run history per contact.
- 03
The agent works the replies
Questions answered, orders captured, negotiations handed to your team with full context.
And it shows up in the numbers
Promotion revenue lands against the customer record — which still carries the ad that acquired them. Discounting into an audience an expensive ad produced is a very different decision from discounting into a cheap one.
See how the attribution worksGet the whole system, not just this part.
All four funnels run off one agent, one knowledge base and one customer record — which is the only reason the revenue can be traced back to what produced it.